This policy is effective as of January 15, 2025 and complies with
Thailand's Personal Data Protection Act (PDPA)
At ToolNetGame, we take your privacy seriously. This document explains how
we collect, use, store, and protect your personal information when you
interact with our services. We're committed to transparency in every aspect
of data handling.
Our approach aligns with Thailand's Personal Data Protection Act (PDPA) and
international best practices. We believe you deserve to know exactly what
happens with your information—and you should have complete control over it.
If something here doesn't make sense, reach out. We'd rather answer
questions than leave you uncertain about how your data is handled.
We collect different types of information depending on how you interact
with our platform. Some information you provide directly, while other
data is collected automatically as you use our services.
Information You Provide to Us
When you register for an account, request information, or use our
financial analysis tools, you might share:
- Full name and contact details (email address, phone number)
- Professional information (company name, job title, industry
sector)
- Business registration data when applicable
- Payment information for subscription services
- Communication preferences and correspondence history
- Feedback, reviews, or questions submitted through our contact
forms
Automatically Collected Data
Our systems collect technical information to improve service
performance and security:
- Device information (browser type, operating system, screen
resolution)
- IP address and general geographic location
- Pages visited, time spent on site, and navigation patterns
- Referral sources and search terms used to find us
- Session data and interaction timestamps
We never collect sensitive personal data such as health records,
political opinions, or religious beliefs unless you explicitly
choose to share such information—and we'd generally advise against
it for our services.
Your information serves specific purposes. We don't collect data just
to have it—every piece of information supports actual business
functions.
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Purpose
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Legal Basis
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Providing financial analysis services and platform access
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Contract performance
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Processing payments and managing subscriptions
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Contract performance
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Sending service updates and important notifications
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Legitimate interest
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Improving platform features and user experience
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Legitimate interest
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Preventing fraud and maintaining security
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Legal obligation
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Responding to your inquiries and support requests
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Contract performance
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Marketing communications (only with your consent)
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Consent
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Marketing Communications
We'll only send you promotional materials if you've specifically
opted in. And you can change your mind anytime. One click
unsubscribes you from marketing emails—though we'll still send
essential service notifications.
We store your information on secure servers located in Thailand and use
industry-standard security measures to protect it. But let's be
realistic—no system is 100% bulletproof.
Security Measures We Implement
- Encryption for data transmission using SSL/TLS protocols
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure backup systems with encrypted storage
- Employee training on data protection practices
- Monitoring systems to detect unusual activity
Data Retention Periods
We keep your data only as long as necessary for the purposes
outlined here:
- Active account data: retained while your account remains active
- Transaction records: kept for 7 years to comply with Thai
accounting regulations
- Communication logs: stored for 3 years for quality assurance
- Marketing preferences: maintained until you withdraw consent
- Technical logs: typically deleted after 12 months
When you close your account, we delete or anonymize your personal
data within 90 days, except where we're legally required to retain
certain records.
We don't sell your personal data. Period. However, we do share
information with specific third parties who help us operate our
business.
Service Providers We Work With
- Payment processors to handle subscription transactions
- Cloud hosting providers for data storage infrastructure
- Email service providers for communications
- Analytics platforms to understand how people use our site
- Customer support tools to manage inquiries efficiently
All these providers are contractually bound to protect your data
and can only use it for the specific services they provide to us.
Legal Disclosure Requirements
We may disclose your information when required by law, such as
responding to court orders, legal processes, or government
requests. We'll notify you about such requests unless prohibited by
law.
Under Thailand's PDPA, you have several rights regarding your personal
data. These aren't just theoretical—we've built processes to honor
them.
Right to Access
Request a copy of all personal data we hold about you. We'll
provide it in a readable format within 30 days.
Right to Correction
Update or correct inaccurate information in your account
anytime. You can do most of this yourself through account
settings.
Right to Deletion
Ask us to delete your personal data, subject to legal retention
requirements. We'll process deletion requests within 30 days.
Right to Object
Object to certain processing activities, particularly those
based on legitimate interest rather than legal requirement.
Right to Data Portability
Receive your data in a structured, commonly used format so you
can transfer it to another service.
Right to Withdraw Consent
Change your mind about consent-based processing anytime,
without affecting previously lawful processing.
How to Exercise Your Rights
Send your request to [email protected] with "Privacy Rights
Request" in the subject line. Include enough detail so we can
verify your identity and understand what you're asking for. We'll
respond within 30 days—or explain why we need more time.
Like most websites, we use cookies and similar technologies. Here's
what that actually means for you.
Types of Cookies We Use
- Essential cookies: necessary for basic site functionality
(can't be disabled)
- Performance cookies: help us understand site usage patterns
- Functional cookies: remember your preferences and settings
- Analytics cookies: provide insights into how visitors use our
platform
Managing Cookie Preferences
You can control cookies through your browser settings. Blocking
certain cookies might limit site functionality, but you'll still be
able to access core features. Most browsers let you delete existing
cookies and prevent new ones from being set.
Your data is primarily stored and processed in Thailand. Some service
providers we use may process data in other countries. When this
happens, we ensure appropriate safeguards are in place through standard
contractual clauses or equivalent mechanisms.
If you're accessing our services from outside Thailand, your
information will be transferred to and processed in Thailand where
our servers are located. By using our services, you consent to this
transfer.
Our services are designed for business professionals and financial
analysts. We don't knowingly collect information from individuals under
18 years of age. If you're a parent and believe your child has provided
us with personal information, contact us immediately and we'll delete
it.
We update this policy occasionally to reflect changes in our practices
or legal requirements. When we make significant changes, we'll notify
you via email or through a prominent notice on our website. The "Last
Updated" date at the top shows when the current version took effect.
Continued use of our services after changes become effective means you
accept the updated policy. If you disagree with changes, your option is
to stop using our services and request account closure.
Our platform may contain links to external websites or services. We're
not responsible for the privacy practices of these third parties. When
you leave our site, we encourage you to read the privacy policies of
any site you visit.
